Category: customer experience
Earlier this year Instagram announced it would be “getting rid of likes”. Coming from a platform built on engagement, this new policy was unexpected. The objective is to turn the social network into a safer place for people to create content without feeling pressured by how many likes they get. Introduced first in Canada, New Zealand, Japan, Ireland, Italy and Brazil will follow. Did they … Read More Why Instagram’s like ban could be a blessing in disguise.
Located in the in Covent Garden neighborhood, at 3 The Market Building, Tom Ford Beauty first-ever standalone boutique offers exclusive Tom Ford beauty services. With its sleek design and state of the art digital tools, the store offers an immersive experience to its guests. Each category of products (color, fragrance and make-up) has its dedicated room. Close your eyes, trust your senses and let … Read More Tom Ford opens its first standalone beauty store in London
MATCHCo In 2013, David Gross and Andy Howell (personalization and technology experts) founded MATCHCo, a U.S.-based startup that enable customers to scan their unique skin tones through MATCHCO’s mobile application in order to create customized foundation perfectly matching their skin tone(your name and date it was made printed on the bottle). The foundation contains beneficial anti-aging and antioxidant ingredients like peptides, Green tea extracts & Vitamin … Read More Shiseido acquired Award-Winning Beauty App MATCHCo
2017 just started and we are ready to enjoy every little moments of it. It’s the right time to set the mood for the year to come. Annick Goutal invites you to pick the mantra that suits you best and share it with your loved ones, your friends via Facebook, Twitter , Pinterest or e-mail with the hashtag #AnnickGoutal .
100% Illusion by Robert Stadler Robert Stadler is a talented Austrian designer. studied design at IED and at ENSCI in Paris. “He explores the exhibition space in order to scramble the usual categories of art and design. He questions the status of the object as a work of art or a product as well as the border between preciousness and lowliness, elegance and vulgarity, the serious … Read More The world of fragrances invites itself at Saint Lazare train station in Paris
Thousand of perfumes are released each year, did you really pick your dream fragrance ? According to a survey done in 2015 by the Fragrance Foundation, you did and you didn’t. Finding The One is not a thing for most of the consumers, 90% of French consumers use several fragrances. Depending on their mood or the seasons they will use one or another. If … Read More Find your dream fragrance with Nose
Keep an eye on Withings If you don’t know them by now, their latest collaboration with L’Oréal will definitely catch your attention. Cédric Hutchings and Eric Carreel founded Withings in 2008. Capitalizing on their strong expertise in the new technologies and iot (Internet of things), Withings offers a braod range of “smart” products designed to simplify your everyday life and get the control back on … Read More L’Oréal teamed up with Withings to create the first Smart Brush
Serges Lutens is among the first niche fragrance brand to offer such a bespoke digital experience to its consumers. Its flagship located near Palais Royal in Paris creates an immersive experience thanks to its Virtual Reality Glasses and its mobile application Perspective. With this innovation, Serges Lutens hopes to attract millennials. With the mobile application, consumers can turn their smartphone into digital compass. The … Read More Put your VR Glasses on and plunge into the world of Serges Lutens brand
Many of the world beauty giants have already staged store openings, such as Chanel, Urban Decay (temporary), Giorgio Armani (temporary), L’Oréal Paris, Maybelline and NYX Cosmetics. As part of Dior’s strategy to attract millennials, Dior opened a new store located in the Westfield World Trade Center.
The omnipresence of digital tools in our daily life has tremendously changed our shopping experience. The digital has changed drastically the way customers consume products and interacts with each other. Nowadays we are talking about the power of the community and it is essential for businesses to integrate the community in their marketing plans. Have you ever smelled a fragrance you loved very much in a crowd and wondered what it was?
The digital has redefined the shopping experience for beauty products consumers. From mobile applications to virtual reality, brands and retailers leverage these digital tools in order to offer compelling experiences to their consumers whilst enabling them to customize their makeup products.